BANNERBEE COMPANY

Policies/Order Information


  
How to Order/Payment Information:
We accept the following forms of payment: Visa, Master Card, American Express, and Discover; Paypal; Checks; and, Money Orders.
When you complete filling your shopping cart simply click on the "CHECK OUT" and follow the instructions for a secure payment process.

If you do not want to use your credit card on the Internet, simply print the order form and complete, then either mail your order form and payment to:

BannerBee Company LLC
10021 Banner Country
Laytonsville, MD 20882 USA
email us; or, call us at 1-240-793-0363.

International customers may pay by PayPal, mailing us a Postal Money Order or a check drawn on an US bank. Your order will be shipped upon clearance of this payment.

Shipping
All products are shipped via the United States Postal Service or United Parcel Service.

Shipping charges are calculated based on the total amount of the purchase. You will be prompted during your checkout to choose among various shipping options including FREE Local Pick-Up.

Orders shipped to Alaska and Hawaii, and international orders will be charged actual shipping charges; these charges are based on shipping weight, rather than order amount. International customers are responsible for any taxes or duties that may be imposed by their country. If you wish, we will email you prior to shipment to confirm the amount; simply enter that request on the order form.

All retail sales to Maryland addresses will have 5% sales tax added to your total, with the exception of honey.

If your package is damaged upon arrival save all contents and packaging materials and contact us within 3 business day. Failure to do so voids any responsibility we may have had.

 
Returns
It is our commitment to ensure our customers the highest quality possible & as a safety precaution, we are unable to accept returns on the following items: honey, pollen, propolis, bath & body or personalized label products. All other products offered by the NakedBee come with a money back guarantee. Simply return an item in its original condition for a refund or credit within 7 days of receiving.
 
All returns must be accompanied by the packing slip. Sorry, but shipping/handling charges and items that are defaced or physically damaged by the end-user are not refundable. We reserve the right to inspect the condition of the returned item(s) prior to issuing a refund. Should we make an error in packaging or the filling of your order, we will happily refund your money, including your shipping/handling, or make necessary accommodations to correct the situation.
 
Once a return has been received, it will take approximately 2 weeks to process. If using a credit card or paypal, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. We suggest using UPS or insured USPS Parcel Post for your protection.
 
Privacy Policy
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

IP Addresses
We use your IP address to help diagnose problems with our server and to administer our website. Your IP Address is not linked to any personally identifiable information, e.g., name and telephone number.

Personal Information Disclosure
It is our policy to share customer contact information only with our franchisees, agents or contractors for the purpose of performing the services
or delivering the products customers order from our website. The franchisee, agent or contractor who we use to perform the services or deliver the products you order from our website may contact you again concerning future purchases of goods and services.

We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

Links
This website contains links to other websites. Please be aware that we are not responsible for the content or privacy practices of such websites. We encourage our users to be aware when they leave our website and to read the privacy statement of each website they visit. This Privacy Policy only applies to information collected on this website.

Security
This website has security measures in place intended to protect against the loss, misuse and alteration of the information under our control. We use a secure server designed to protect you from unauthorized use of information supplied to us on our website.

Changes To Our Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Your continued use of any portion of the website following notification or posting of such changes will constitute your acceptance of these changes.

If we decide to change our Privacy Policy, we will post those changes on our Homepage so our users are always notified of our policy.

Insolvency
In the unlikely event that the naked bee becomes insolvent and seeks protection under the Bankruptcy laws, or should we choose to be sold to or merge with a third party, we may share your personal and non-personal information with the third party that purchases the URL "www.bannerbees.com" or the assets of BannerBee Company LLC, and will endeavor to make such transfer subject to this Privacy Policy, as it may be amended from time to time.

Acceptance of Privacy Policy
By using the website and its services, you signify your acceptance of this Privacy Policy. If you do not agree or are not comfortable with any policy described in this Privacy Policy, your only choice is to discontinue use of the website.

Contacting the Website
If you have any questions about our website or our privacy policy, please contact BannerBee Company LLC Customer Service by e-mail at info@bannerbees.com or you can call us at 1-240-793-0363.
 

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